Terms and Conditions

TERMS and CONDITIONS

This Terms and Conditions of Sale (the "Agreement") constitutes a legal binding contract between you and Nungu Trading 148 (PTY) Ltd t/a Makoti Down Products, the owner and operator of the makoti.co.za website (the "Site").

About us
If you enjoy the finer things in life and if quality is an essential element of your life, we welcome you to the world of Makoti Down Products. At Makoti, you will find people of the kindest nature and with impeccable taste who truly care for your comfort. These are the characteristics that are reflected in the quality products we manufacture for you at our Uitenhage factory. As a family business, we take pride in the personal relationships we have with our clients

 

Use of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

 

Disclaimer of Warranty
The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

 

Our Rights
We reserve the right to:
1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

 

Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

 

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

 

Product availability
Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 14h00 hours (2PM GMT+2). Should the product not be in stock please allow 21 working days plus freight transit time. This will allow for manufacturing and delivery to our warehouse. Please allow up to 28 working days for custom made orders including remakes. Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Makoti Down Products will contact you via email and provide a revised shipping schedule.

 

Delivery Policy
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

 

Shipping

South African Orders:
At the Customer's request, Makoti Down Products will ship goods to the customer using insured post or courier. The Customer agrees that any and all Makoti Down Products liability for delivery of goods shipped using any courier or postal service ends when the goods leave the Makoti Down Products warehouse. Makoti Down Products will insure all shipments for maximum value and will ship goods using a tracking number if and when available. In the case of lost or missing shipments, the Customer agrees that his/her sole remedy is to provide notice of such lost or missing shipment to Makoti Down Products, after which Makoti Down Products will file a claim for the missing package, and upon payment of such claim by the courier or postal service to Makoti Down Products, Makoti Down Products will immediately refund the customer. Note that the claim process for lost or missing shipments may take 3 months or longer.

Our Postage normally takes 3-5 working days to get to the next post office depending on the area. Courier takes about 2-3 days. Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

International Orders:
International orders are shipped only from our South African offices and are automatically insured for the full value of the shipment. The Customer is responsible for all customs, duties and taxes payable at the country's customs offices when these goods are imported into his/her country. Rates for duty and taxes vary from country to country. As Makoti Down Products does not know the duty rates for individual countries, you are advised to check locally with your government customs agents to see what rate you would pay for these 'electronic navigation' goods. In the event any customs, duties, taxes, or additional handling fees for your order are billed back to us, you agree that Makoti Down Products can automatically bill you for an amount equal to the sum of the additional fees PLUS an R150.00 (ZAR) handling fee. You can avoid these charges by ensuring that all fees have been paid when you pick up your package.

Depending on the value of your order and/or your country of destination, we may require additional identification and/or pre-payment by wire transfer prior to your order being processed and shipped. If we deem this necessary, you will be advised by return email and your order will be held 'pending' until resolved.

In the event that an order fails to arrive at your international destination, Makoti Down Products will track the shipment and reroute it if necessary. If the shipment is lost, Makoti Down Products will submit an insurance claim for the order and will provide a refund to you immediately upon receipt of the insurance claim refund. This can take upwards of 30 days in some instances.

Once your order has been processed and has left our facilities, the shipment cannot be stopped. In the event that you refuse to accept delivery of the shipment in your country, Makoti Down Products will act to have the goods immediately returned, and upon receipt, you agree that Makoti Down Products will refund you the full amount of your order, less all shipping, handling, and insurance fees to ship the goods to you. Returns for goods shipped internationally are permitted if the item is defective within 30 days from the date of shipment. Defective items can be returned for repair or replacement, at our discretion. You are responsible for returning the goods to us at your expense, and once repaired, we will pay shipping costs to have the goods shipped back to you

 

Undeliverable packages
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. In the event of a parcel(s) being returned due to failure on your part to collect or due to incorrect shipping details supplied, any additional charges incurred by us in such instances will be for your account.

 

Order processing
Order processing will not begin until we receive a confirmed order and full payment.

 

Refunds/returns Policy
We are so sure of our quality, that each of our products is backed by a warranty against faulty workmanship. In the unlikely event that you are not completely satisfied with your Makoti Down Product purchase, please return it to us undamaged and unused within 30 days for a full refund.
International returns:  please ensure that your courier offers shipment tracking and ensure that the package is insured for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

 

Payment Options and Pricing
All transactions will be processed in South African Rands (ZAR). Makoti Down Products endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable VAT and shipping charges (on the day of shipping). Makoti Down Products reserves the right to change pricing at any time without prior notice.

 

Credit Card
We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you're ready! Sorry for the inconvenience.

 

EFT (Electronic Fund Transfer)
One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to "Checkout" and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Makoti Down Products as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products. 

Banking Details:

Bank
Account Name
Account number
Branch code

or

Bank
Account Name
Account number
Branch code
: STANDARD BANK
: Makoti Down Products
: 080814832
: 050416



: NEDBANK
: Makoti Down Products
: 1263088864
: 126317

 

For our international customers:

Bank
Address
Account number
Branch code
SWIFT CODE
: NEDBANK LIMITED
: 270 Cape Rd, Newton Park, Port Elizabeth, 6001
: 1263088864
: 126317
: NEDSZAJJ

We do not use IBAN numbers in South Africa

 

Direct Deposit
You may pay for your products through a direct deposit. It's exactly the same as doing an EFT payment, except you'll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on +27 041 992 2935 to ensure your payment is confirmed and order shipped as quickly as possible. 

Banking Details:

Bank
Account Name
Account number
Branch code

or

Bank
Account Name
Account number
Branch code
: STANDARD BANK
: Makoti Down Products
: 080814832
: 050416



: NEDBANK
: Makoti Down Products
: 1263088864
: 126317

 

For our international customers:

Bank
Address
Account number
Branch code
SWIFT CODE
: NEDBANK LIMITED
: 270 Cape Rd, Newton Park, Port Elizabeth, 6001
: 1263088864
: 126317
: NEDSZAJJ

We do not use IBAN numbers in South Africa

 

For more information about how to order, special order requirements and other payment options, please contact our Support Team on Fax +27 041 992 2935 or email downshop@makoti.co.za.

 

Security Policy

  1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

  2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

  3. The Merchant does not have access to credit details.

  4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

 

Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

 

Law
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

 

Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

 

Consent
I understand that all the designs and trademarks are registered to Makoti Down Products and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Makoti Down Products for any civil action or any legal action deemed necessary against me.

 

Contact Details
Makoti Down Products
281 - 287 Caledon Street
Uitenhage
6229
South Africa
Telephone:  +27 041 992 2395
Fax:  +27 041 992 2935

A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002.

Copyright © 2014 Makoti Down Products. All rights reserved.
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